1. Information We Collect

We collect the following categories of information:

• Account information: your email address and authentication details, including where you choose to sign in via a third-party provider.
• Portfolio data you provide: information about properties, units, tenants, leases, and payments that you or your team enter into the Service.
• Usage data: log and device information generated as you interact with the Service.

2. How We Use Information

We use personal information to:

• provide, operate, and maintain the Service;
• authenticate you and secure your account;
• send account-related and transactional communications, such as email verification and password reset messages;
• improve and troubleshoot the Service; and
• comply with legal obligations.

3. Legal Basis for Processing

We process personal information on the basis of your consent (for example, when you create an account), the necessity of processing to perform our contract with you, and our legitimate interests in operating and securing the Service.

4. Third-Party Service Providers

We reserve the right to share personal information with third-party service providers who perform functions on our behalf, such as hosting, data storage, authentication, and communications delivery, to the extent necessary to deliver, maintain, and improve the Service. These providers are only permitted to use personal information as needed to provide their services to us, and are not permitted to use it for their own independent purposes.

We do not sell personal information. We do not share tenant, lease, or payment data you enter into the Service with third parties except as described here or as required by law.

5. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service, and thereafter for as long as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Subject to applicable law, you have the right to request access to, correction of, or deletion of your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

8. Cookies

We use essential cookies and similar technologies required to keep you signed in and to operate core functionality of the Service.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date on this page.

10. Contact / Information Officer

For questions about this Privacy Policy or to exercise your rights under POPIA, contact our Information Officer, Kyle Jacobs, at hello@meyk.io.